Our Privacy Policy
**Last Updated:** January, 2025
At Transition Coaching ("we," "us," or "our"), your privacy is a top priority. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you interact with our website and services. By using our platform, you agree to the terms of this Privacy Policy.
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1. Information We Collect
We collect the following types of personal information:
- **Personal Identifiable Information (PII):** Name, email address, phone number, billing address, and payment details.
- **Account Information:** Usernames, passwords, and profile details.
- **Educational Data:** Course enrollments, progress, certifications earned, and feedback.
- **Device and Usage Data:** IP address, browser type, device information, and usage patterns through cookies or similar technologies.
- **Communications:** Messages or inquiries sent via our platform.
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2. How We Collect Your Information
We gather information through:
- Account creation forms.
- Course registration and payment processes.
- Surveys, quizzes, or assessments within the courses.
- Cookies and tracking technologies (see Section 7 for more on cookies).
- Third-party integrations (e.g., payment processors or analytics tools).
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3. Why We Collect Your Information
We use your data for the following purposes:
- To provide and improve our courses and services.
- To personalize user experiences based on preferences.
- To process payments and issue receipts.
- To send updates about courses, promotions, or policy changes.
- To comply with legal obligations (e.g., tax reporting).
- For research and analytics to enhance our platform.
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4. Sharing Your Information
We may share your data in the following cases:
- **Service Providers:** With third-party vendors who assist with payment processing, hosting services, or analytics. These parties are bound by confidentiality agreements.
- **Legal Compliance:** To comply with applicable laws or respond to lawful requests by public authorities.
- **Business Transfers:** In case of a merger, acquisition, or sale of assets.
We do not sell your personal information to third parties.
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5. Your Privacy Rights
Depending on your location (e.g., under GDPR or CCPA), you may have the right to:
- Access the personal data we hold about you.
- Request corrections to inaccurate data.
- Delete your personal data ("right to be forgotten").
- Restrict or object to certain data processing activities.
- Receive a copy of your data in a portable format.
To exercise these rights, contact us at hello@transitioncoaching.life.
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6. Data Retention
We retain your personal information as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law. Once no longer needed, we securely delete or anonymize your data.
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7. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience and analyze traffic. Types of cookies include:
- **Essential Cookies:** Required for site functionality (e.g., login).
- **Analytics Cookies:** To track usage patterns and improve services.
You can manage cookie preferences through your browser settings. For more details, refer to our [Cookie Policy].
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8. Children’s Privacy
Our platform is not intended for children under 13 years old (or as defined by local laws). If we discover that we have collected personal data from a minor without parental consent, we will delete it promptly.
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9. Security Measures
We implement robust security measures to protect your data:
- Encryption during data transmission (e.g., SSL/TLS).
- Regular security audits and updates.
- Restricted access to sensitive information.
Despite these measures, no system is entirely secure; please use our platform responsibly.
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10. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in laws or our practices. Significant changes will be communicated via email or a prominent notice on our website.
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11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
Transition Coaching
Email: hello@transitioncoaching.life